Diploma in Aviation & Hospitality Management
Build a Successful Career in the
Aviation & Hospitality Management Industry
Overview
Diploma in Hotel Management is a job-oriented professional course designed to prepare students for careers in Hotels, Restaurants, Resorts, Cruise Lines, Airlines, and Event Management companies.
This course focuses on practical skills, industry exposure, grooming, and customer service excellence, making students job-ready from day one. The hospitality industry is one of the fastest-growing sectors in India and globally. This diploma equips students with hands-on hotel operations knowledge, communication skills, and professional etiquette required to work in front office, food & beverage service, housekeeping, and hotel administration.
Here are some of the core concepts you’ll encounter while studying Hotel Management:
- Management Basics
- Communications
- Service Industry Principles
- Hospitality Cash Management
- Advertising
- Regulatory Standards for Hotels & many more.
Duration: 12 Months Course & 12 Months Communicative English / Grooming / Personality Development = 24 Months (2 Years)
Eligibility: 10+2 Pass (Any Stream) / Minimum Qualification 10 th Passed, continue 11 th / 12 th along with the Course.
Theory
12 Months
Training
12 Months
Eligibility
Age
16 Years & Above
Total Duration
Curriculum Topics Covered
Introduction to Aviation Industry
History & growth of aviation
Types of airlines (Domestic & International)
Airport infrastructure & operations
Aviation terminology
Airport & Ground Handling Operations
Airport departments & functions
Ground handling procedures
Checkin & boarding process
Baggage handling systems
Ramp & apron operations (basic knowledge)
Airline Customer Service
Passenger handling techniques
Ticketing basics & reservations
Handling special passengers (VIP, elderly, infants, PRM)
Complaint handling & service recovery
Cabin Crew & InFlight Services (Overview)
Roles & responsibilities of cabin crew
Inflight service procedures
Safety & emergency awareness
Crew etiquette & professional conduct
Aviation Safety & Security
Airport security procedures
Safety regulations & compliance
Emergency procedures (basic)
Passenger safety awareness
Hospitality Management Fundamentals
Introduction to hospitality industry
Hotel organization & departments
Front office operations
Housekeeping basics
Food & beverage service overview
Customer Relationship Management (CRM)
Service excellence standards
Guest handling & etiquette
Communication with customers
Managing customer expectations
Communication Skills & Personality Development
Verbal & nonverbal communication
English speaking & confidence building
Body language & grooming standards
Interview preparation & presentation skills
Professional Grooming & Etiquette
Personal grooming standards
Corporate & airline etiquette
Professional behavior at workplace
Dress code & appearance
Career Guidance & Placement Readiness
Resume & CV preparation
Interview skills training
Aviation & hospitality career paths
Work ethics & professionalism
Eligibility
- Minimum 10th Passed & Above from a Recognized Board (Minimum Qualification)
- Students from Arts / Commerce / Science background can apply
Career Opportunities After Diploma
After successful completion, students can explore opportunities such as:
- Airport Ground Staff
- Airline Customer Service Executive
- Cabin Crew (after meeting airline eligibility)
- Airport Operations Assistant
- Hotel Front Office Executive
- Guest Relations Executive
- Hospitality Service Associate
WHY CHOOSE US
✔ Trusted Institute in Mumbai & Thane region
✔ 100 % Internship
✔ 100% Job Assistance for India & Abroad
✔ Expert Instructors
✔ Reasonable Fees
✔ Career Guidance & Counseling
✔ Competitive Exam Success Support
What Our Students Have to Say
Kurla,Mumbai
Mumbra, Thane
